Commission News and Events

Launch of WHO Bulletin themed issue on quality of care

June 14th, 2017 | WHO Bulletin themed issue launch | Geneva, Switzerland

Chair Margaret Kruk discussing quality and patient satisfaction with fellow panelists

On June 14, the WHO and UNU-WIDER hosted the launch of the WHO Bulletin special theme issue on measuring quality of care. Co-edited by Commission Chair Dr. Margaret Kruk, the issue pulls together new evidence on how to measure and how to improve quality of care from around the world. The launch brought together five authors of the articles to discuss their work on clinical observations of delivery in Uttar Pradesh, infection prevention measures in Kenya, community-based approaches for neonatal survival, indicators for quality of maternal and newborn care, and quality variation in primary care. In addition to the presentations of research, policy makers from Liberia, Indonesia, Mexico and Ethiopia spoke about their experiences with quality of care.

One recurring theme throughout the issue and the panel was the need to generate demand for quality within communities. Speakers drew an analogy to the improvement in access to care: access only improved once communities started demanding it. Similarly, the movement for quality must begin with people’s expectations of what care they are entitled to. Expectations for quality of care are low in many areas currently; satisfaction with care is high despite persistent indications of poor quality. Suggestions on how to increase demand were discussed, including engaging communities in facility learning collaboratives, strengthening patient feedback mechanisms, and publishing facility report cards.

Click here for the full program schedule. Click here to the open-access special journal issue.


Launch of the South Africa National Commission for High Quality Health Systems

May 11-12th, 2017 | Launch of the South Africa National HQSS Commission | Pretoria, South Africa

Director General Malebona Matsoso (front row centre); South Africa Commission Co-Chairs Professor Lizo Mazwai (left) and Professor Olive Shisana (far right); Head of Provincial Health in the Eastern Cape Dr. Thobile Mbengashe on immediate right of DG Matsoso. SA National Commissioners along back row.

The South Africa National HQSS Commission held its first meeting on May 11th and celebrated its formal launch on May 12th, 2017.

The commission’s first meeting resulted in the adoption of a definition of quality as health care that is safe, timely, effective, efficient, equitable, accessible, ethical, and person centered. The commission further resolved to establish two working groups, one on quality improvement and one on ethics, to conduct the commission’s work. Major goals of these groups include conducting a national social media survey on priorities for health system quality and analyzing quality of care by province, rurality, gender, and socioeconomic status. As a whole, the commission aims to deliver:

  • Compendium of established standards for quality health care
  • Descriptive analysis of quality across the country and across key demographic groups, including mapping of national and subnational health system quality and identification of key quality challenges by strata
  • A single framework for quality in the national health system
  • Compendium of current quality improvement projects
  • New analyses addressing priority questions for the country
  • Policy briefs synthesizing recommendations from the commission’s activities

Following these deliberations, the commission was officially launched on May 12th at an event attended by dozens of key stakeholders, including experts from the private and public sectors as well as professional associations, academia, and labor. Deputy Minister of Health Dr. Joe Phaahla celebrated the occasion of the launch and applauded the commission for its global leadership. Stakeholders provided important suggestions and insights on how the work of the commission can best inform health care delivery in South Africa.

Full details of the first meeting and launch can be found here.

Deputy Health Minister Dr Joe Phaahla addressing the Lancet Commission during the Launch

Inception meeting of the HQSS Commission – see agenda and video links below!

March 13th, 2017 | High Quality Health Systems: A Global Agenda forum, Lancet Global Health HQSS Commission | Boston, USA

On March 13th, 2017, global leaders in academia, government, community organizations and non-governmental entities convened at Harvard Medical School to kick off the Lancet Global Health HQSS Commission. The event, titled “High Quality Health Systems: A Global Agenda”, attracted more than 300 in-person and web-based attendees. Scroll down for webcast links.

Co-hosted by the Lancet Global Health HQSS Commission and the Harvard Global Health Institute, the event featured two panels and four rapid-fire sessions with leading experts in academia, global health, and government. The meeting began with a short video from people around the world explaining what high quality health care means to them and describing their experiences with health systems. See the video here. The event highlighted key obstacles facing health systems in defining, measuring, and improving quality, challenging panelists and audience members to rethink basic assumptions about health system quality. Panelists included both US and global health system experts, patient advocates, and academics.

Commission co-chairs, Margaret Kruk, Associate Professor at Harvard Chan School of Public Health and Muhammad Pate, Former Minister of State for Health of Nigeria introduced the HQSS Commission and outlined the Commission’s work over the next two years. “The Commission will attempt to refocus the world’s attention on the process of care and its outcomes, including the value that health care brings to patients.” Kruk said. Pate emphasized the value of the Commission for giving concrete guidance to improve quality in low and middle income countries, particularly in Africa.

Throughout the day, panelists and audience members highlighted the need for greater focus on patient experience and practical, real-world solutions for measuring and improving health system quality in low and middle income countries.

Following this one-day public event, Commissioners and researchers convened for a two-day work meeting. Learn more about the full #HQSSBoston event here. Scroll below for a complete agenda of the day, and select tweets from the event.

Click on the session titles or images to watch recordings.


SCHEDULE – Click on session titles or images for webcast recordings!


9:00 to 9:45 AM | Introduction and video: What is Quality?

The HQSS Commission introduction video asks people from seven countries around the world  why quality is important for them, and how quality can be improved in their context. 


 

9:45 to 11:00 AM | Session 1. Why Quality?

Speakers: Muhammad Pate, Former Minister of Health, Nigeria, CEO, Big Win Philanthropy; Susan Edgman-Levitan, Executive Director,
Stoeckle Center for Primary Care Innovation at MGH; Ashish Jha, Director, Harvard Global Health Institute; Ephrem Tekle Lemango, Maternal and Child Health Directorate, Ministry of Health, Ethiopia


11:00 – 12:30 PM | Session 2. A cross disciplinary look: how do you measure quality?

Speakers: Donald Berwick, Former Administrator of the Centers for Medicare and Medicaid Services; Christina Åkerman, President, International Consortium for Health Outcomes Measurement; Andrew Ho, Professor, Harvard Graduate School of Education; Robert Huckman, Professor, Harvard Business School; Helen Burstin, Chief Scientific Officer, The Quality Forum


12:30 – 1:30 PM | Lunch


1:30 – 4:30 PM | Session 3. State of the science: hot topics in quality (Webcast recording links to each topic below)

Topic 1. Why should resource-constrained countries focus on quality? (1:30PM)

Speakers: Olusoji Adeyi, Director, Health, Nutrition and Population Global Practice, World Bank; Edward Kelly, Coordinator and Head of Strategic Programmes, Patient Safety, World Health Organization; Nana Twum-Danso, Founder and Chief Executive Officer, Maza Transport, Ghana


Topic 2. What works and what does not work in quality improvement at scale? (2:15PM)

Speakers: Pierre Barker, Chief Global Partnerships and Programs Officer, Institute for Healthcare Improvement; Frederico Guanais, Health Lead Specialist, Inter-American Development Bank, Peru; Alexander Rowe, Medical Epidemiologist, Malaria Branch, Centers for Disease Control and Prevention, USA


Topic 3. Learning across the globe: examples to follow, practices to avoid (3:00 PM)

Speakers: Ashish Jha, Director, Harvard Global Health Institute; Professor, Harvard T.H. Chan School of Public Health; Joshua Salomon, Professor, Department of Global Health and Population, Harvard T.H. Chan School of Public Health; Svetlana Doubova, Head of the Epidemiology and Health Services Research Unit at the Mexican Institute of Social Security


Topic 4. What minimum standard of quality should low-income country health systems guarantee? (3:45PM)

Speakers: Muhammad Pate, Former Minister of Health, Nigeria; CEO, Big Win Philanthropy; Ole Norheim, Professor, University of Bergen, Norway; Youssoupha Ndiaye, Regional Health Director, Extended Program of Immunization, Senegal

4:30 to 5:00 PM | Summary
                                                                       Closing remarks and next steps for the Lancet Global Health HQSS Commission


HQSS Chair presents keynote address at Quality, Equity and Dignity event

February 14th, 2017 | Launch of the Network for Improving Quality of Care for Maternal, Newborn, and Child Health | Lilongwe, Malawi

Dr. Margaret Kruk, chair of the HQSS Commission, presenting keynote address at the launch of the Network for Improving Quality of Care for Maternal, Newborn and Child Health.

 

Convened by WHO and UNICEF in collaboration with the Government of Malawi, the launch meeting of the Network for Improving Quality of Care for Maternal, Newborn and Child Health brought together over 350 stakeholders from nine governments, private organizations and academia. The event generated support and a realization of commitments to ending preventable maternal and newborn mortality, as defined under the Every Woman Every Child Global Strategy for women’s, children’s, and adolescents’ health. The Network aims to operationalize a common vision for quality, equity, and dignity in health care for mothers and newborns throughout pregnancy, childbirth, and postnatal periods. By investing in this quality goal, nine committed countries – Bangladesh, Cote d’Ivoire, Ethiopia, Ghana, India, Tanzania, Malawi, Nigeria and Uganda – aim to halve stillbirths and maternal and newborn deaths in participating health facilities over five years.

Dr. Kruk’s address highlighted four key observations about quality, challenging meeting attendees to reset the quality agenda:

  1. Quality is for people. High quality health care is a basic promise from the health system to its users. Focusing on people means we organize care to maximize health and ensure that people feel heard and respected while receiving care.
  2. Quality care is the core mission of health systems. What is the purpose of a hospital or a health facility without quality care? Quality care is not a specialized pursuit for select conditions or select countries. It is fundamental to health systems and the provision of care.
  3. Measure quality by what matters. Simply counting inventory is not a sufficient or accurate indicator of quality. Health is a service industry, and it is due time for us to consider customer opinion.
  4. It is time to challenge basic assumptions. Quality improvement is not a new enterprise, and we are long overdue for a quality reset. For example, does results-based financing lift the performance of a health system, or temporarily increase the incentivized interventions? New thinking for structural change and service delivery is needed.